The fastest path is the resident portal: add photos, describe the problem and set a priority. Emergencies are different, so read that section first.
If anyone is in danger (fire, gas smell, smoke, medical emergency, a break-in), call 911 first. Then call our 24/7 line at 913-229-9040. A live operator will reach a management team member.
Something that threatens safety or can quickly damage the home. Call, don’t submit a request.
Anything that can wait for normal scheduling. Submit it through the portal.
In the portal, attach photos, describe the issue and choose a priority from low to high. That gives our team what it needs to schedule the right person and your request is documented from the start.
Email is our preferred way to follow up: leasing@stalwartmgmt.com.
Send your request here and we’ll reply within one business day.
A few simple checks can solve common problems in minutes. Skip any you’re not comfortable doing, and never do anything unsafe.
If power is out in part of the home, check the panel for a tripped breaker and flip it fully off, then on.
Outlets in kitchens, baths and garages often share a GFCI. Press “reset” on the outlet with the button.
A clogged filter can stop airflow or shut a system down. Replace it if it’s dirty.
With the power off, press the red reset button on the unit’s underside. Never put your hand inside.
No request disappears into a voicemail box.
A work-order number is generated automatically and time-stamped.
Our team reviews your photos, description and priority.
Maintenance schedules a date and time for the repair.
Say where the problem is, when it started and what you have already tried. Add a clear photo or two. Choose the priority honestly: low for cosmetic items, higher when it affects daily use of the home.
In winter, replace furnace filters and keep the heat on during hard freezes. In summer, keep the AC filter clean and clear debris from outdoor units. Test smoke detectors monthly all year.
Stalwart charges owners no added fee to coordinate tenant-requested repairs. Charges for damage beyond normal wear are governed by your lease.
Use the portal for repairs so they get a work order. Email is our preferred way to follow up on anything else.
Call 913-229-9040. A live operator will reach a management team member.
Lease questions? See the leasing policy. For anything else, contact us.